Uses of Class
com.bytedesk.core.thread.ThreadEntity

Packages that use ThreadEntity

Package	Description
com.bytedesk.ai.robot_message	Robot message package contains classes for handling robot communication.
com.bytedesk.core.config	Configuration package containing Spring configuration classes and properties
com.bytedesk.core.message	Message handling package containing message models and processors
com.bytedesk.core.quality
com.bytedesk.core.thread	Thread package containing thread models and handlers
com.bytedesk.core.thread.event
com.bytedesk.core.utils	Utility classes package containing helper methods and common functionality
com.bytedesk.service.queue
com.bytedesk.service.statistic_thread
com.bytedesk.service.strategy
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.team.member
com.bytedesk.ticket.ticket	工单核心模块 包含工单实体、仓库、服务等基础组件

Uses of ThreadEntity in com.bytedesk.ai.robot_message

Methods in com.bytedesk.ai.robot_message with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	RobotMessageUtils.createRobotMessage(ThreadEntity thread, ThreadProtobuf threadProtobuf, RobotProtobuf robot, MessageProtobuf messageProtobuf)

Uses of ThreadEntity in com.bytedesk.core.config

Methods in com.bytedesk.core.config with parameters of type ThreadEntity

Modifier and Type	Method	Description
void	BytedeskEventPublisher.publishThreadCreateEvent(ThreadEntity thread)
void	BytedeskEventPublisher.publishThreadUpdateEvent(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.message

Methods in com.bytedesk.core.message with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	MessageUtils.createAgentCloseMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createAutoCloseMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createRateInviteMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createSystemMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createThreadMessage(String messageUid, ThreadEntity thread, MessageTypeEnum type, String content)

Uses of ThreadEntity in com.bytedesk.core.quality

Methods in com.bytedesk.core.quality with parameters of type ThreadEntity

Modifier and Type	Method	Description
int	QualityServiceImpl.applyRule(QualityRuleEntity rule, ThreadEntity thread)
private long	QualityServiceImpl.calculateResponseTime(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.thread

Methods in com.bytedesk.core.thread that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	ThreadRestService.save(ThreadEntity thread)
ThreadEntity	ThreadEntity.setClose()
ThreadEntity	ThreadEntity.setOffline()
ThreadEntity	ThreadEntity.setQueuing()
ThreadEntity	ThreadEntity.setStarted()

Methods in com.bytedesk.core.thread that return types with arguments of type ThreadEntity

Modifier and Type	Method	Description
org.springframework.data.domain.Page<ThreadEntity>	ThreadRestService.findByOwner(UserEntity user, org.springframework.data.domain.Pageable pageable)
org.springframework.data.domain.Page<ThreadEntity>	ThreadRepository.findByOwnerAndHideAndDeleted(UserEntity owner, Boolean hide, Boolean deleted, org.springframework.data.domain.Pageable pageable)
List<ThreadEntity>	ThreadRepository.findByStateAndDeleted(String state, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByStatesAndDeleted(List<String> states, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTopicAndDeleted(String topic, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStateAndDeletedFalse(List<String> types, String state)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStateNotAndDeletedFalse(List<String> types, String state)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStatesNotInAndDeleted(List<String> types, List<String> states, Boolean deleted)
Optional<ThreadEntity>	ThreadRepository.findByUid(String uid)
Optional<ThreadEntity>	ThreadRestService.findByUid(String uid)
List<ThreadEntity>	ThreadRepository.findFirstByTopic(String topic)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopic(String topic)
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndDeletedOrderByCreatedAtDesc(String topic, Boolean deleted)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopicAndOwner(String topic, UserEntity user)
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndOwnerAndDeletedOrderByUpdatedAtDesc(String topic, UserEntity owner, Boolean deleted)	used for member thread type
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndStateNotContainingAndDeleted(String topic, String state, Boolean deleted)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopicNotClosed(String topic)
List<ThreadEntity>	ThreadRestService.findListByTopic(String topic)
List<ThreadEntity>	ThreadRestService.findServiceThreadStateStarted()
Optional<ThreadEntity>	ThreadRepository.findTopicAndStatesNotInAndDeleted(String topicWithWildcard, List<String> states, Boolean deleted)
static org.springframework.data.jpa.domain.Specification<ThreadEntity>	ThreadSpecification.search(ThreadRequest request)

Methods in com.bytedesk.core.thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadResponse	ThreadRestService.autoClose(ThreadEntity thread)
ThreadResponse	ThreadRestService.convertToResponse(ThreadEntity thread)
ThreadResponse	ThreadRestService.createGroupMemberThread(ThreadEntity thread, UserEntity owner)
void	ThreadRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, ThreadEntity entity)
void	ThreadEntityListener.postPersist(ThreadEntity thread)
void	ThreadEntityListener.postUpdate(ThreadEntity thread)
ThreadEntity	ThreadRestService.save(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.thread.event

Fields in com.bytedesk.core.thread.event declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	ThreadAcceptEvent.thread
private ThreadEntity	ThreadCloseEvent.thread
private ThreadEntity	ThreadCreateEvent.thread
private ThreadEntity	ThreadUpdateEvent.thread

Constructors in com.bytedesk.core.thread.event with parameters of type ThreadEntity

Modifier	Constructor	Description
	ThreadAcceptEvent(ThreadEntity thread)
	ThreadCloseEvent(ThreadEntity thread)
	ThreadCreateEvent(Object source, ThreadEntity thread)
	ThreadUpdateEvent(Object source, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.utils

Methods in com.bytedesk.core.utils with parameters of type ThreadEntity

Modifier and Type	Method	Description
static ThreadProtobuf	ConvertUtils.convertToThreadProtobuf(ThreadEntity thread)
static ThreadResponse	ConvertUtils.convertToThreadResponse(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type ThreadEntity

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueAgent(ThreadEntity threadEntity, AgentEntity agentEntity, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueRobot(ThreadEntity threadEntity, RobotEntity robotEntity, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, AgentEntity agentEntity, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)
private QueueEntity	QueueService.getOrCreateQueue(ThreadEntity threadEntity, String queueNickname)
QueueMemberEntity	QueueService.getOrCreateQueueMember(ThreadEntity threadEntity, UserProtobuf userProtobuf, VisitorRequest visitorRequest, QueueEntity queue)

Uses of ThreadEntity in com.bytedesk.service.statistic_thread

Fields in com.bytedesk.service.statistic_thread declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	StatisticThreadCreateEvent.thread
private ThreadEntity	StatisticThreadUpdateStatusEvent.thread

Constructors in com.bytedesk.service.statistic_thread with parameters of type ThreadEntity

Modifier	Constructor	Description
	StatisticThreadCreateEvent(Object source, ThreadEntity thread)
	StatisticThreadUpdateStatusEvent(Object source, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.service.strategy

Methods in com.bytedesk.service.strategy with parameters of type ThreadEntity

Modifier and Type	Method	Description
private MessageProtobuf	AgentCsThreadCreationStrategy.getAgentContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	AgentCsThreadCreationStrategy.getAgentQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)
MessageProtobuf	WorkgroupCsThreadCreationStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, WorkgroupEntity workgroup)
private MessageProtobuf	RobotCsThreadCreationStrategy.getRobotContinueMessage(RobotEntity robot, ThreadEntity thread)
private MessageProtobuf	WorkgroupCsThreadCreationStrategy.getWorkgroupContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	WorkgroupCsThreadCreationStrategy.getWorkgroupQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	AgentCsThreadCreationStrategy.handleAvailableAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	WorkgroupCsThreadCreationStrategy.handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	AgentCsThreadCreationStrategy.handleOfflineAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	AgentCsThreadCreationStrategy.handleQueuedAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	WorkgroupCsThreadCreationStrategy.handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
MessageProtobuf	WorkgroupCsThreadCreationStrategy.routeToRobot(VisitorRequest request, ThreadEntity threadFromRequest, RobotEntity robot)

Uses of ThreadEntity in com.bytedesk.service.unified

Methods in com.bytedesk.service.unified that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	UnifiedRestService.createUnifiedThread(VisitorRequest visitorRequest, UnifiedEntity unified, String topic)
ThreadEntity	UnifiedRestService.reInitUnifiedThreadExtra(ThreadEntity thread, UnifiedEntity unified)

Methods in com.bytedesk.service.unified with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	UnifiedRestService.reInitUnifiedThreadExtra(ThreadEntity thread, UnifiedEntity unified)

Uses of ThreadEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	ServiceConvertUtils.convertToMessageProtobuf(MessageEntity lastMessage, ThreadEntity thread)
static MessageResponse	ServiceConvertUtils.convertToMessageResponse(MessageEntity lastMessage, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getAgentThreadOfflineMessage(AgentEntity agent, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getAgentThreadQueueMessage(AgentEntity agent, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadContinueMessage(UserProtobuf user, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getThreadOfflineMessage(WorkgroupEntity workgroup, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadQueuingMessage(UserProtobuf user, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadRobotWelcomeMessage(RobotEntity robot, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadUnifiedWelcomeMessage(ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadWelcomeMessage(AgentEntity agent, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
ThreadEntity	VisitorThreadService.createRobotThread(VisitorRequest visitorRequest, RobotEntity robot, String topic)
ThreadEntity	VisitorThreadService.createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
ThreadEntity	VisitorThreadService.reInitRobotThreadExtra(ThreadEntity thread, RobotEntity robot)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)

Methods in com.bytedesk.service.visitor_thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
ThreadEntity	VisitorThreadService.reInitRobotThreadExtra(ThreadEntity thread, RobotEntity robot)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)
VisitorThreadEntity	VisitorThreadService.update(ThreadEntity thread)

Method parameters in com.bytedesk.service.visitor_thread with type arguments of type ThreadEntity

Modifier and Type	Method	Description
void	VisitorThreadService.autoCloseThread(List<ThreadEntity> threads)	TODO: 座席端25分钟不回复则自动断开，推送满意度 TODO: 客户端2分钟没有回复坐席则自动推送1分钟计时提醒： TODO: 频繁查库，待优化 温馨提示：您已经有2分钟未有操作了，如再有1分钟未有操作，系统将自动结束本次对话，感谢您的支持与谅解 如果1分钟之内无回复，则推送满意度：

Uses of ThreadEntity in com.bytedesk.service.workgroup

Methods in com.bytedesk.service.workgroup with parameters of type ThreadEntity

Modifier and Type	Method	Description
int	WorkgroupRoutingService.calculatePriority(ThreadEntity thread)	计算会话优先级
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	根据工作组路由模式选择客服

Uses of ThreadEntity in com.bytedesk.team.member

Methods in com.bytedesk.team.member that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	MemberRestService.createMemberReverseThread(ThreadEntity thread)	同事私聊会话：org/member/{self_member_uid}/{other_member_uid}

Methods in com.bytedesk.team.member with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	MemberRestService.createMemberReverseThread(ThreadEntity thread)	同事私聊会话：org/member/{self_member_uid}/{other_member_uid}

Uses of ThreadEntity in com.bytedesk.ticket.ticket

Methods in com.bytedesk.ticket.ticket that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	TicketRestService.createTicketThread(TicketEntity ticket)