Uses of Class
com.bytedesk.core.thread.ThreadEntity

Packages that use ThreadEntity

Package	Description
com.bytedesk.ai.robot_message	Robot message package contains classes for handling robot communication.
com.bytedesk.core.config	Configuration package containing Spring configuration classes and properties
com.bytedesk.core.message	Message handling package containing message models and processors
com.bytedesk.core.quality
com.bytedesk.core.thread	Thread package containing thread models and handlers
com.bytedesk.core.thread.event
com.bytedesk.core.utils	Utility classes package containing helper methods and common functionality
com.bytedesk.kbase.faq
com.bytedesk.service.queue
com.bytedesk.service.queue_member	队列成员包 管理客服系统的排队和会话分配
com.bytedesk.service.routing_strategy
com.bytedesk.service.statistic_thread
com.bytedesk.service.thread_rating	评价服务包 管理客服会话的评价功能
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.team.member
com.bytedesk.ticket.thread
com.bytedesk.ticket.ticket	工单核心模块 包含工单实体、仓库、服务等基础组件

Uses of ThreadEntity in com.bytedesk.ai.robot_message

Methods in com.bytedesk.ai.robot_message with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	RobotMessageUtils.createRobotMessage(ThreadEntity thread, ThreadProtobuf threadProtobuf, RobotProtobuf robot, MessageProtobuf messageProtobuf)

Uses of ThreadEntity in com.bytedesk.core.config

Methods in com.bytedesk.core.config with parameters of type ThreadEntity

Modifier and Type	Method	Description
void	BytedeskEventPublisher.publishThreadCreateEvent(ThreadEntity thread)
void	BytedeskEventPublisher.publishThreadUpdateEvent(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.message

Fields in com.bytedesk.core.message declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	MessageEntity.thread

Methods in com.bytedesk.core.message with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	MessageUtils.createAgentCloseMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createAutoCloseMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createRateInviteMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createSystemMessage(ThreadEntity thread, String content)
static MessageProtobuf	MessageUtils.createThreadMessage(String messageUid, ThreadEntity thread, MessageTypeEnum type, String content)
static MessageProtobuf	MessageUtils.createTimeoutRemindMessage(ThreadEntity thread, String content)
static MessageEntity	MessageUtils.getThreadMessage(String content, String type, String extra, String user, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.quality

Methods in com.bytedesk.core.quality with parameters of type ThreadEntity

Modifier and Type	Method	Description
int	QualityServiceImpl.applyRule(QualityRuleEntity rule, ThreadEntity thread)
private long	QualityServiceImpl.calculateResponseTime(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.thread

Methods in com.bytedesk.core.thread that return ThreadEntity

Modifier and Type	Method	Description
protected ThreadEntity	ThreadRestService.doSave(ThreadEntity entity)
ThreadEntity	ThreadRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, ThreadEntity entity)
ThreadEntity	ThreadEntity.setChatting()
ThreadEntity	ThreadEntity.setClose()
ThreadEntity	ThreadEntity.setLlmIng()
ThreadEntity	ThreadEntity.setOffline()
ThreadEntity	ThreadEntity.setQueuing()
ThreadEntity	ThreadEntity.setRoboting()

Methods in com.bytedesk.core.thread that return types with arguments of type ThreadEntity

Modifier and Type	Method	Description
org.springframework.data.domain.Page<ThreadEntity>	ThreadRestService.findByOwner(UserEntity user, org.springframework.data.domain.Pageable pageable)
org.springframework.data.domain.Page<ThreadEntity>	ThreadRepository.findByOwnerAndHideAndDeleted(UserEntity owner, Boolean hide, Boolean deleted, org.springframework.data.domain.Pageable pageable)
List<ThreadEntity>	ThreadRepository.findByStatusAndDeleted(String status, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByStatusesAndDeleted(List<String> statuses, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTopicAndDeleted(String topic, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTopicAndStatusNotAndDeletedFalse(String topic, String status)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStatusAndDeletedFalse(List<String> types, String status)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStatusesNotInAndDeleted(List<String> types, List<String> statuses, Boolean deleted)
List<ThreadEntity>	ThreadRepository.findByTypesInAndStatusNotAndDeletedFalse(List<String> types, String status)
Optional<ThreadEntity>	ThreadRepository.findByUid(String uid)
Optional<ThreadEntity>	ThreadRestService.findByUid(String uid)
List<ThreadEntity>	ThreadRepository.findFirstByTopic(String topic)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopic(String topic)
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndDeletedOrderByCreatedAtDesc(String topic, Boolean deleted)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopicAndOwner(String topic, UserEntity user)
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndOwnerAndDeletedOrderByUpdatedAtDesc(String topic, UserEntity owner, Boolean deleted)	used for member thread type
Optional<ThreadEntity>	ThreadRepository.findFirstByTopicAndStatusNotContainingAndDeleted(String topic, String status, Boolean deleted)
Optional<ThreadEntity>	ThreadRestService.findFirstByTopicNotClosed(String topic)
List<ThreadEntity>	ThreadRestService.findListByTopic(String topic)
List<ThreadEntity>	ThreadRestService.findServiceThreadStateStarted()
Optional<ThreadEntity>	ThreadRepository.findTopicAndStatusesNotInAndDeleted(String topicWithWildcard, List<String> statuses, Boolean deleted)
org.springframework.data.domain.Page<ThreadEntity>	ThreadRestService.queryByOrgEntity(ThreadRequest request)
static org.springframework.data.jpa.domain.Specification<ThreadEntity>	ThreadSpecification.search(ThreadRequest request)

Methods in com.bytedesk.core.thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadResponse	ThreadRestService.autoClose(ThreadEntity thread)
ThreadExcel	ThreadRestService.convertToExcel(ThreadEntity entity)
ThreadResponse	ThreadRestService.convertToResponse(ThreadEntity thread)
ThreadResponse	ThreadRestService.createGroupMemberThread(ThreadEntity thread, UserEntity owner)
protected ThreadEntity	ThreadRestService.doSave(ThreadEntity entity)
ThreadEntity	ThreadRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, ThreadEntity entity)
void	ThreadEntityListener.postPersist(ThreadEntity thread)
void	ThreadEntityListener.postUpdate(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.thread.event

Fields in com.bytedesk.core.thread.event declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	ThreadAcceptEvent.thread
private ThreadEntity	ThreadAddTopicEvent.thread
private ThreadEntity	ThreadAgentOfflineEvent.thread
private ThreadEntity	ThreadAgentQueueEvent.thread
private ThreadEntity	ThreadCloseEvent.thread
private ThreadEntity	ThreadCreateEvent.thread
private ThreadEntity	ThreadProcessCreateEvent.thread
private ThreadEntity	ThreadRemoveTopicEvent.thread
private ThreadEntity	ThreadTransferToAgentEvent.thread
private ThreadEntity	ThreadUpdateEvent.thread

Constructors in com.bytedesk.core.thread.event with parameters of type ThreadEntity

Modifier	Constructor	Description
	ThreadAcceptEvent(Object source, ThreadEntity thread)
	ThreadAddTopicEvent(Object source, ThreadEntity thread)
	ThreadAgentOfflineEvent(Object source, ThreadEntity thread)
	ThreadAgentQueueEvent(Object source, ThreadEntity thread)
	ThreadCloseEvent(Object source, ThreadEntity thread)
	ThreadCreateEvent(Object source, ThreadEntity thread)
	ThreadProcessCreateEvent(Object source, ThreadEntity thread)
	ThreadRemoveTopicEvent(Object source, ThreadEntity thread)
	ThreadTransferToAgentEvent(Object source, ThreadEntity thread)
	ThreadUpdateEvent(Object source, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.core.utils

Methods in com.bytedesk.core.utils with parameters of type ThreadEntity

Modifier and Type	Method	Description
static ThreadProtobuf	ConvertUtils.convertToThreadProtobuf(ThreadEntity thread)
static ThreadResponse	ConvertUtils.convertToThreadResponse(ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.kbase.faq

Methods in com.bytedesk.kbase.faq with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageEntity	FaqRestService.getFaqAnswerMessage(FaqResponse faqResponse, ThreadEntity threadEntity)
static MessageEntity	FaqRestService.getFaqQuestionMessage(FaqResponse faqResponse, ThreadEntity threadEntity)

Uses of ThreadEntity in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type ThreadEntity

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueAgent(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueRobot(ThreadEntity threadEntity, UserProtobuf agent, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)
private QueueEntity	QueueService.getQueue(ThreadEntity threadEntity, String queueNickname)

Uses of ThreadEntity in com.bytedesk.service.queue_member

Fields in com.bytedesk.service.queue_member declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	QueueMemberEntity.thread

Methods in com.bytedesk.service.queue_member with parameters of type ThreadEntity

Modifier and Type	Method	Description
private void	QueueMemberEventListener.updateAgentMessageStats(MessageEntity message, ThreadEntity thread)	更新客服消息统计
private void	QueueMemberEventListener.updateRobotMessageStats(MessageEntity message, ThreadEntity thread)	更新机器人消息统计
private void	QueueMemberEventListener.updateSystemMessageStats(MessageEntity message, ThreadEntity thread)	更新系统消息统计
private void	QueueMemberEventListener.updateVisitorMessageStats(MessageEntity message, ThreadEntity thread)	更新访客消息统计

Uses of ThreadEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy with parameters of type ThreadEntity

Modifier and Type	Method	Description
private MessageProtobuf	AgentThreadRoutingStrategy.getAgentContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	AgentThreadRoutingStrategy.getAgentQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	RobotThreadRoutingStrategy.getRobotContinueMessage(RobotEntity robot, ThreadEntity thread)
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getRobotContinueMessage(RobotEntity robotEntity, ThreadEntity thread)
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getWorkgroupContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	WorkgroupThreadRoutingStrategy.getWorkgroupQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	AgentThreadRoutingStrategy.handleAvailableAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	AgentThreadRoutingStrategy.handleOfflineAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	AgentThreadRoutingStrategy.handleQueuedAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	WorkgroupThreadRoutingStrategy.handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, RobotEntity robotEntity, WorkgroupEntity workgroup)

Uses of ThreadEntity in com.bytedesk.service.statistic_thread

Fields in com.bytedesk.service.statistic_thread declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	StatisticThreadCreateEvent.thread
private ThreadEntity	StatisticThreadUpdateStatusEvent.thread

Constructors in com.bytedesk.service.statistic_thread with parameters of type ThreadEntity

Modifier	Constructor	Description
	StatisticThreadCreateEvent(Object source, ThreadEntity thread)
	StatisticThreadUpdateStatusEvent(Object source, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.service.thread_rating

Fields in com.bytedesk.service.thread_rating declared as ThreadEntity

Modifier and Type	Field	Description
private ThreadEntity	ThreadRatingEntity.thread

Uses of ThreadEntity in com.bytedesk.service.unified

Methods in com.bytedesk.service.unified that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	UnifiedRestService.createUnifiedThread(VisitorRequest visitorRequest, UnifiedEntity unified, String topic)
ThreadEntity	UnifiedRestService.reInitUnifiedThreadExtra(ThreadEntity thread, UnifiedEntity unified)

Methods in com.bytedesk.service.unified with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	UnifiedRestService.reInitUnifiedThreadExtra(ThreadEntity thread, UnifiedEntity unified)

Uses of ThreadEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type ThreadEntity

Modifier and Type	Method	Description
static MessageProtobuf	ServiceConvertUtils.convertToMessageProtobuf(MessageEntity lastMessage, ThreadEntity thread)
static MessageResponse	ServiceConvertUtils.convertToMessageResponse(MessageEntity lastMessage, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getAgentThreadOfflineMessage(String content, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getAgentThreadQueueMessage(AgentEntity agent, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadContinueMessage(UserProtobuf user, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getThreadOfflineMessage(String content, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadQueuingMessage(UserProtobuf user, ThreadEntity thread)
static MessageEntity	ThreadMessageUtil.getThreadRobotWelcomeMessage(String content, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadUnifiedWelcomeMessage(ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadWelcomeMessage(String content, ThreadEntity thread)

Uses of ThreadEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
ThreadEntity	VisitorThreadService.createRobotThread(VisitorRequest visitorRequest, RobotEntity robot, String topic)
ThreadEntity	VisitorThreadService.createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
ThreadEntity	VisitorThreadService.reInitRobotThreadExtra(ThreadEntity thread, RobotEntity robot)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)

Methods in com.bytedesk.service.visitor_thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
ThreadEntity	VisitorThreadService.reInitRobotThreadExtra(ThreadEntity thread, RobotEntity robot)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)
VisitorThreadEntity	VisitorThreadService.update(ThreadEntity thread)

Method parameters in com.bytedesk.service.visitor_thread with type arguments of type ThreadEntity

Modifier and Type	Method	Description
void	VisitorThreadService.autoRemindAgentOrCloseThread(List<ThreadEntity> threads)	TODO: 频繁查库，待优化 1.

Uses of ThreadEntity in com.bytedesk.service.workgroup

Methods in com.bytedesk.service.workgroup with parameters of type ThreadEntity

Modifier and Type	Method	Description
int	WorkgroupRoutingService.calculatePriority(ThreadEntity thread)	计算会话优先级
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	根据工作组路由模式选择客服

Uses of ThreadEntity in com.bytedesk.team.member

Methods in com.bytedesk.team.member that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	MemberRestService.createMemberReverseThread(ThreadEntity thread)	同事私聊会话：org/member/{self_member_uid}/{other_member_uid}

Methods in com.bytedesk.team.member with parameters of type ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	MemberRestService.createMemberReverseThread(ThreadEntity thread)	同事私聊会话：org/member/{self_member_uid}/{other_member_uid}

Uses of ThreadEntity in com.bytedesk.ticket.thread

Methods in com.bytedesk.ticket.thread with parameters of type ThreadEntity

Modifier and Type	Method	Description
private boolean	ThreadTransferToAgentService.isVisitorMessage(MessageEntity message, ThreadEntity thread)	判断消息是否是访客发送的
void	ThreadTransferToAgentService.processUiTransferRequest(ThreadEntity thread)	处理UI按钮转人工请求
void	ThreadTransferToAgentService.processVisitorMessage(MessageEntity message, ThreadEntity thread)	处理访客消息

Uses of ThreadEntity in com.bytedesk.ticket.ticket

Methods in com.bytedesk.ticket.ticket that return ThreadEntity

Modifier and Type	Method	Description
ThreadEntity	TicketRestService.createTicketThread(TicketEntity ticket)