Package com.bytedesk.service.agent

Class AgentEntity

java.lang.Object
com.bytedesk.core.base.BaseEntity
com.bytedesk.service.agent.AgentEntity
All Implemented Interfaces:
Serializable
@Entity public class AgentEntity extends BaseEntity
human agent, not ai agent - agent：一对一人工客服，不支持机器人接待 - robot：机器人客服，不支持转人工 - workgroup：工作组，支持机器人接待，支持转人工
See Also:

  • Field Details

    • serialVersionUID

      private static final long serialVersionUID
      See Also:

    • nickname

      private String nickname

    • avatar

      private String avatar

    • description

      private String description

    • mobile

      @Pattern(regexp="^1[3-9]\\d{9}$", message="i18n.mobile.format.error") private @Pattern(regexp="^1[3-9]\\d{9}$",message="i18n.mobile.format.error") String mobile

    • email

      @Email(message="i18n.email.format.error") private @Email(message="i18n.email.format.error") String email

    • status

      private String status

    • connected

      private boolean connected

    • enabled

      private boolean enabled

    • messageLeaveSettings

      private MessageLeaveSettings messageLeaveSettings

    • serviceSettings

      private ServiceSettings serviceSettings

    • autoReplySettings

      private AutoReplySettings autoReplySettings

    • queueSettings

      private QueueSettings queueSettings

    • inviteSettings

      private InviteSettings inviteSettings

    • currentThreadCount

      private int currentThreadCount

    • maxThreadCount

      private int maxThreadCount

    • extra

      private String extra
      存储当前接待数量等

    • member

      private MemberEntity member

  • Constructor Details

    • AgentEntity

      public AgentEntity()

  • Method Details

    • isAvailable

      public Boolean isAvailable()

    • isOffline

      public Boolean isOffline()

    • isBusy

      public Boolean isBusy()

    • isAway

      public Boolean isAway()

    • isConnectedAndAvailable

      public Boolean isConnectedAndAvailable()

    • canAcceptMore

      public Boolean canAcceptMore()

    • increaseThreadCount

      public void increaseThreadCount()

    • decreaseThreadCount

      public void decreaseThreadCount()

    • resetThreadCount

      public void resetThreadCount()