Uses of Class
com.bytedesk.service.agent.AgentEntity

Packages that use AgentEntity

Package	Description
com.bytedesk.service.agent
com.bytedesk.service.agent.event
com.bytedesk.service.queue
com.bytedesk.service.strategy
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.ticket.comment
com.bytedesk.ticket.identity

Uses of AgentEntity in com.bytedesk.service.agent

Fields in com.bytedesk.service.agent with type parameters of type AgentEntity

Modifier and Type	Field	Description
private final Queue<AgentEntity>	AgentRestService.retryQueue

Methods in com.bytedesk.service.agent that return AgentEntity

Modifier and Type	Method	Description
AgentEntity	AgentRestService.save(AgentEntity agent)

Methods in com.bytedesk.service.agent that return types with arguments of type AgentEntity

Modifier and Type	Method	Description
List<AgentEntity>	AgentRestService.findAllConnected()
List<AgentEntity>	AgentRestService.findByConnected(boolean connected)
List<AgentEntity>	AgentRepository.findByConnectedAndDeletedFalse(boolean connected)
Optional<AgentEntity>	AgentRestService.findByEmailAndOrgUid(String email, String orgUid)
Optional<AgentEntity>	AgentRepository.findByEmailAndOrgUidAndDeletedFalse(String email, String orgUid)
Optional<AgentEntity>	AgentRestService.findByMobileAndOrgUid(String mobile, String orgUid)
Optional<AgentEntity>	AgentRepository.findByMobileAndOrgUidAndDeletedFalse(String mobile, String orgUid)
List<AgentEntity>	AgentRepository.findByOrgUid(String orgUid)
Optional<AgentEntity>	AgentRepository.findByUid(String uid)
Optional<AgentEntity>	AgentRestService.findByUid(String uid)
Optional<AgentEntity>	AgentRepository.findByUserUid(String userUid)
Optional<AgentEntity>	AgentRestService.findByUserUid(String userUid)
Optional<AgentEntity>	AgentRestService.findByUserUidAndOrgUid(String userUid, String orgUid)
Optional<AgentEntity>	AgentRepository.findByUserUidAndOrgUidAndDeletedFalse(String userUid, String orgUid)
List<AgentEntity>	AgentService.getAvailableAgents()
static org.springframework.data.jpa.domain.Specification<AgentEntity>	AgentSpecification.search(AgentRequest request)

Methods in com.bytedesk.service.agent with parameters of type AgentEntity

Modifier and Type	Method	Description
AgentResponse	AgentRestService.convertToResponse(AgentEntity entity)
private void	AgentRestService.handleFailedRetries(AgentEntity agent)
void	AgentRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, AgentEntity agent)
void	AgentEntityListener.postPersist(AgentEntity agent)
void	AgentEntityListener.postUpdate(AgentEntity agent)
AgentEntity	AgentRestService.save(AgentEntity agent)

Uses of AgentEntity in com.bytedesk.service.agent.event

Fields in com.bytedesk.service.agent.event declared as AgentEntity

Modifier and Type	Field	Description
private AgentEntity	AgentCreateEvent.agent
private AgentEntity	AgentUpdateEvent.agent

Constructors in com.bytedesk.service.agent.event with parameters of type AgentEntity

Modifier	Constructor	Description
	AgentCreateEvent(Object source, AgentEntity agent)
	AgentUpdateEvent(Object source, AgentEntity agent, String updateType)

Uses of AgentEntity in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type AgentEntity

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueAgent(ThreadEntity threadEntity, AgentEntity agentEntity, VisitorRequest visitorRequest)
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, AgentEntity agentEntity, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)

Uses of AgentEntity in com.bytedesk.service.strategy

Methods in com.bytedesk.service.strategy with parameters of type AgentEntity

Modifier and Type	Method	Description
private MessageProtobuf	AgentCsThreadCreationStrategy.handleAvailableAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	WorkgroupCsThreadCreationStrategy.handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	AgentCsThreadCreationStrategy.handleOfflineAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	AgentCsThreadCreationStrategy.handleQueuedAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	WorkgroupCsThreadCreationStrategy.handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)

Uses of AgentEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type AgentEntity

Modifier and Type	Method	Description
static AgentResponse	ServiceConvertUtils.convertToAgentResponse(AgentEntity agent)
static UserProtobuf	ServiceConvertUtils.convertToUserProtobuf(AgentEntity agent)
static String	ServiceConvertUtils.convertToUserProtobufJSONString(AgentEntity agent)
static MessageEntity	ThreadMessageUtil.getAgentThreadOfflineMessage(AgentEntity agent, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getAgentThreadQueueMessage(AgentEntity agent, ThreadEntity thread)
static MessageProtobuf	ThreadMessageUtil.getThreadWelcomeMessage(AgentEntity agent, ThreadEntity thread)

Uses of AgentEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type AgentEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
ThreadEntity	VisitorThreadService.reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)

Uses of AgentEntity in com.bytedesk.service.workgroup

Fields in com.bytedesk.service.workgroup with type parameters of type AgentEntity

Modifier and Type	Field	Description
private List<AgentEntity>	WorkgroupEntity.agents

Methods in com.bytedesk.service.workgroup that return AgentEntity

Modifier and Type	Method	Description
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	根据工作组路由模式选择客服
private AgentEntity	WorkgroupRoutingService.selectByConsistentHash(String visitorUid, List<AgentEntity> agents)	一致性哈希算法 相同访客尽量分配给同一个客服
private AgentEntity	WorkgroupRoutingService.selectByFastestResponse(List<AgentEntity> agents)	最快响应算法 选择平均响应时间最短的客服
private AgentEntity	WorkgroupRoutingService.selectByLeastActive(List<AgentEntity> agents)	最小活动数算法 选择当前会话数最少的客服
private AgentEntity	WorkgroupRoutingService.selectByRandom(List<AgentEntity> agents)	随机算法 随机选择一个可用客服
private AgentEntity	WorkgroupRoutingService.selectByRoundRobin(String workgroupUid, List<AgentEntity> agents)	轮询算法 按顺序将请求分配给每个客服
private AgentEntity	WorkgroupRoutingService.selectByWeightedRandom(List<AgentEntity> agents)	加权随机算法 根据客服评分和性能给予不同权重

Methods in com.bytedesk.service.workgroup that return types with arguments of type AgentEntity

Modifier and Type	Method	Description
List<AgentEntity>	WorkgroupEntity.getAvailableAgents()	获取可用客服

Methods in com.bytedesk.service.workgroup with parameters of type AgentEntity

Modifier and Type	Method	Description
private double	WorkgroupRoutingService.calculateWeight(AgentEntity agent)	计算客服权重
private double	WorkgroupRoutingService.getAverageResponseTime(AgentEntity agent)	获取平均响应时间(秒)

Method parameters in com.bytedesk.service.workgroup with type arguments of type AgentEntity

Modifier and Type	Method	Description
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	根据工作组路由模式选择客服
private AgentEntity	WorkgroupRoutingService.selectByConsistentHash(String visitorUid, List<AgentEntity> agents)	一致性哈希算法 相同访客尽量分配给同一个客服
private AgentEntity	WorkgroupRoutingService.selectByFastestResponse(List<AgentEntity> agents)	最快响应算法 选择平均响应时间最短的客服
private AgentEntity	WorkgroupRoutingService.selectByLeastActive(List<AgentEntity> agents)	最小活动数算法 选择当前会话数最少的客服
private AgentEntity	WorkgroupRoutingService.selectByRandom(List<AgentEntity> agents)	随机算法 随机选择一个可用客服
private AgentEntity	WorkgroupRoutingService.selectByRoundRobin(String workgroupUid, List<AgentEntity> agents)	轮询算法 按顺序将请求分配给每个客服
private AgentEntity	WorkgroupRoutingService.selectByWeightedRandom(List<AgentEntity> agents)	加权随机算法 根据客服评分和性能给予不同权重

Uses of AgentEntity in com.bytedesk.ticket.comment

Fields in com.bytedesk.ticket.comment declared as AgentEntity

Modifier and Type	Field	Description
private AgentEntity	TicketCommentEntity.author

Uses of AgentEntity in com.bytedesk.ticket.identity

Methods in com.bytedesk.ticket.identity with parameters of type AgentEntity

Modifier and Type	Method	Description
void	TicketIdentityService.syncUser(AgentEntity agent)	同步用户到Flowable