Package com.bytedesk.service.routing_strategy

Class WorkgroupThreadRoutingStrategy

java.lang.Object

com.bytedesk.service.routing_strategy.WorkgroupThreadRoutingStrategy

All Implemented Interfaces:

ThreadRoutingStrategy

@Component("workgroupThreadStrategy")
public class WorkgroupThreadRoutingStrategy
extends Object
implements ThreadRoutingStrategy

Author:

Jack Ning 270580156@qq.com

Field Summary

Fields

Modifier and Type	Field	Description
private final BytedeskEventPublisher	bytedeskEventPublisher
private final MessageRestService	messageRestService
private final IMessageSendService	messageSendService
private final QueueMemberRestService	queueMemberRestService
private final QueueService	queueService
private final ThreadRestService	threadService
private final VisitorThreadService	visitorThreadService
private final WorkgroupRoutingService	workgroupRoutingService
private final WorkgroupRestService	workgroupService

Constructor Summary

Constructors

Constructor	Description
WorkgroupThreadRoutingStrategy()

Method Summary

Modifier and Type	Method	Description
MessageProtobuf	createThread(VisitorRequest visitorRequest)
MessageProtobuf	createWorkgroupThread(VisitorRequest visitorRequest)
MessageProtobuf	getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	getRobotContinueMessage(RobotEntity robotEntity, ThreadEntity thread)
private MessageProtobuf	getWorkgroupContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	getWorkgroupQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
MessageProtobuf	routeToRobot(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, RobotEntity robotEntity, WorkgroupEntity workgroup)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

workgroupService

private final WorkgroupRestService workgroupService

threadService

private final ThreadRestService threadService

visitorThreadService

private final VisitorThreadService visitorThreadService

messageSendService

private final IMessageSendService messageSendService

queueService

private final QueueService queueService

queueMemberRestService

private final QueueMemberRestService queueMemberRestService

messageRestService

private final MessageRestService messageRestService

workgroupRoutingService

private final WorkgroupRoutingService workgroupRoutingService

bytedeskEventPublisher

private final BytedeskEventPublisher bytedeskEventPublisher

Constructor Details

WorkgroupThreadRoutingStrategy

public WorkgroupThreadRoutingStrategy()

Method Details

createThread

public MessageProtobuf createThread(VisitorRequest visitorRequest)

Specified by:

createThread in interface ThreadRoutingStrategy

createWorkgroupThread

public MessageProtobuf createWorkgroupThread(VisitorRequest visitorRequest)

handleAvailableWorkgroup

private MessageProtobuf handleAvailableWorkgroup(ThreadEntity threadFromRequest,
 AgentEntity agent,
 QueueMemberEntity queueMemberEntity)

handleQueuedWorkgroup

private MessageProtobuf handleQueuedWorkgroup(ThreadEntity threadFromRequest,
 AgentEntity agent,
 QueueMemberEntity queueMemberEntity)

getOfflineMessage

public MessageProtobuf getOfflineMessage(VisitorRequest visitorRequest,
 ThreadEntity threadFromRequest,
 AgentEntity agent,
 WorkgroupEntity workgroup,
 QueueMemberEntity queueMemberEntity)

getWorkgroupContinueMessage

private MessageProtobuf getWorkgroupContinueMessage(VisitorRequest visitorRequest,
 @Nonnull
 ThreadEntity thread)

getWorkgroupQueuingMessage

private MessageProtobuf getWorkgroupQueuingMessage(VisitorRequest visitorRequest,
 @Nonnull
 ThreadEntity thread)

routeToRobot

public MessageProtobuf routeToRobot(VisitorRequest visitorRequest,
 ThreadEntity threadFromRequest,
 RobotEntity robotEntity,
 WorkgroupEntity workgroup)

getRobotContinueMessage

private MessageProtobuf getRobotContinueMessage(RobotEntity robotEntity,
 ThreadEntity thread)