Package com.bytedesk.service.queue

Class QueueService

java.lang.Object

com.bytedesk.service.queue.QueueService

@Service
public class QueueService
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
private final AgentService	agentService
private final QueueMemberRepository	queueMemberRepository
private final QueueMemberRestService	queueMemberRestService
private final QueueRepository	queueRepository
final QueueRestService	queueRestService
private final UidUtils	uidUtils

Constructor Summary

Constructors

Constructor	Description
QueueService()

Method Summary

Modifier and Type	Method	Description
private int	calculateAverageWaitTime(String queueUid)
void	checkQueueTimeout()
QueueMemberEntity	enqueueAgent(ThreadEntity threadEntity, AgentEntity agentEntity, VisitorRequest visitorRequest)
QueueMemberEntity	enqueueRobot(ThreadEntity threadEntity, RobotEntity robotEntity, VisitorRequest visitorRequest)
QueueMemberEntity	enqueueWorkgroup(ThreadEntity threadEntity, AgentEntity agentEntity, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)
private QueueEntity	getOrCreateQueue(ThreadEntity threadEntity, String queueNickname)
QueueMemberEntity	getOrCreateQueueMember(ThreadEntity threadEntity, UserProtobuf userProtobuf, VisitorRequest visitorRequest, QueueEntity queue)
List<String>	getQueuedThreads(QueueStatusEnum status)
QueueStats	getQueueStats()
void	processQueue()
private void	updateQueueStats(QueueEntity queue)
void	updateStatus(String threadUid, QueueStatusEnum status)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

queueRepository

private final QueueRepository queueRepository

queueMemberRepository

private final QueueMemberRepository queueMemberRepository

queueMemberRestService

private final QueueMemberRestService queueMemberRestService

agentService

private final AgentService agentService

queueRestService

public final QueueRestService queueRestService

uidUtils

private final UidUtils uidUtils

Constructor Details

QueueService

public QueueService()

Method Details

enqueueRobot

@Transactional
public QueueMemberEntity enqueueRobot(ThreadEntity threadEntity,
 RobotEntity robotEntity,
 VisitorRequest visitorRequest)

enqueueAgent

@Transactional
public QueueMemberEntity enqueueAgent(ThreadEntity threadEntity,
 AgentEntity agentEntity,
 VisitorRequest visitorRequest)

enqueueWorkgroup

@Transactional
public QueueMemberEntity enqueueWorkgroup(ThreadEntity threadEntity,
 AgentEntity agentEntity,
 WorkgroupEntity workgroupEntity,
 VisitorRequest visitorRequest)

getOrCreateQueue

@Transactional
private QueueEntity getOrCreateQueue(ThreadEntity threadEntity,
 String queueNickname)

getOrCreateQueueMember

@Transactional
public QueueMemberEntity getOrCreateQueueMember(ThreadEntity threadEntity,
 UserProtobuf userProtobuf,
 VisitorRequest visitorRequest,
 QueueEntity queue)

updateQueueStats

private void updateQueueStats(QueueEntity queue)

calculateAverageWaitTime

private int calculateAverageWaitTime(String queueUid)

getQueuedThreads

public List<String> getQueuedThreads(QueueStatusEnum status)

updateStatus

@Transactional
public void updateStatus(String threadUid,
 QueueStatusEnum status)

checkQueueTimeout

@Transactional
public void checkQueueTimeout()

processQueue

@Transactional
public void processQueue()

getQueueStats

public QueueStats getQueueStats()