Package com.bytedesk.service.visitor_thread

Class VisitorThreadService

java.lang.Object

com.bytedesk.core.base.BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

com.bytedesk.service.visitor_thread.VisitorThreadService

@Service
public class VisitorThreadService
extends BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

Field Summary

Fields

Modifier and Type	Field	Description
private final org.modelmapper.ModelMapper	modelMapper
private final ThreadRestService	threadRestService
private final UidUtils	uidUtils
private final VisitorThreadRepository	visitorThreadRepository

Constructor Summary

Constructors

Constructor	Description
VisitorThreadService()

Method Summary

Modifier and Type	Method	Description
void	autoCloseThread(List<ThreadEntity> threads)	TODO: 座席端25分钟不回复则自动断开，推送满意度 TODO: 客户端2分钟没有回复坐席则自动推送1分钟计时提醒： TODO: 频繁查库，待优化 温馨提示：您已经有2分钟未有操作了，如再有1分钟未有操作，系统将自动结束本次对话，感谢您的支持与谅解 如果1分钟之内无回复，则推送满意度：
VisitorThreadResponse	convertToResponse(VisitorThreadEntity entity)
VisitorThreadResponse	create(VisitorThreadRequest request)
ThreadEntity	createAgentThread(VisitorRequest visitorRequest, AgentEntity agent, String topic)
ThreadEntity	createRobotThread(VisitorRequest visitorRequest, RobotEntity robot, String topic)
ThreadEntity	createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
void	delete(VisitorThreadRequest entity)
void	deleteByUid(String uid)
Boolean	existsByUid(String uid)
Optional<VisitorThreadEntity>	findByUid(String uid)
Optional<VisitorThreadEntity>	findFirstByTopic(String topic)
void	handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, VisitorThreadEntity entity)
org.springframework.data.domain.Page<VisitorThreadResponse>	queryByOrg(VisitorThreadRequest request)
org.springframework.data.domain.Page<VisitorThreadResponse>	queryByUser(VisitorThreadRequest request)
ThreadEntity	reInitAgentThreadExtra(ThreadEntity thread, AgentEntity agent)
ThreadEntity	reInitRobotThreadExtra(ThreadEntity thread, RobotEntity robot)
ThreadEntity	reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)
VisitorThreadEntity	save(VisitorThreadEntity entity)
VisitorThreadEntity	update(ThreadEntity thread)
VisitorThreadResponse	update(VisitorThreadRequest request)

Methods inherited from class com.bytedesk.core.base.BaseRestService

getUidFromRequest, queryByUid

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

visitorThreadRepository

private final VisitorThreadRepository visitorThreadRepository

threadRestService

private final ThreadRestService threadRestService

modelMapper

private final org.modelmapper.ModelMapper modelMapper

uidUtils

private final UidUtils uidUtils

Constructor Details

VisitorThreadService

public VisitorThreadService()

Method Details

queryByOrg

public org.springframework.data.domain.Page<VisitorThreadResponse> queryByOrg(VisitorThreadRequest request)

Specified by:

queryByOrg in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

queryByUser

public org.springframework.data.domain.Page<VisitorThreadResponse> queryByUser(VisitorThreadRequest request)

Specified by:

queryByUser in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

findByUid

@Cacheable(value="visitor_thread",
           key="#uid",
           unless="#result == null")
public Optional<VisitorThreadEntity> findByUid(String uid)

Specified by:

findByUid in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

existsByUid

public Boolean existsByUid(String uid)

findFirstByTopic

@Cacheable(value="visitor_thread",
           key="#topic",
           unless="#result == null")
public Optional<VisitorThreadEntity> findFirstByTopic(String topic)

createWorkgroupThread

public ThreadEntity createWorkgroupThread(VisitorRequest visitorRequest,
 WorkgroupEntity workgroup,
 String topic)

reInitWorkgroupThreadExtra

public ThreadEntity reInitWorkgroupThreadExtra(VisitorRequest visitorRequest,
 ThreadEntity thread,
 WorkgroupEntity workgroup)

createAgentThread

public ThreadEntity createAgentThread(VisitorRequest visitorRequest,
 AgentEntity agent,
 String topic)

reInitAgentThreadExtra

public ThreadEntity reInitAgentThreadExtra(ThreadEntity thread,
 AgentEntity agent)

createRobotThread

public ThreadEntity createRobotThread(VisitorRequest visitorRequest,
 RobotEntity robot,
 String topic)

reInitRobotThreadExtra

public ThreadEntity reInitRobotThreadExtra(ThreadEntity thread,
 RobotEntity robot)

update

public VisitorThreadEntity update(ThreadEntity thread)

create

public VisitorThreadResponse create(VisitorThreadRequest request)

Specified by:

create in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

update

public VisitorThreadResponse update(VisitorThreadRequest request)

Specified by:

update in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

autoCloseThread

@Async
public void autoCloseThread(List<ThreadEntity> threads)

TODO: 座席端25分钟不回复则自动断开，推送满意度 TODO: 客户端2分钟没有回复坐席则自动推送1分钟计时提醒： TODO: 频繁查库，待优化 温馨提示：您已经有2分钟未有操作了，如再有1分钟未有操作，系统将自动结束本次对话，感谢您的支持与谅解 如果1分钟之内无回复，则推送满意度：

save

public VisitorThreadEntity save(VisitorThreadEntity entity)

Specified by:

save in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

deleteByUid

public void deleteByUid(String uid)

Specified by:

deleteByUid in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

delete

public void delete(VisitorThreadRequest entity)

Specified by:

delete in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

handleOptimisticLockingFailureException

public void handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e,
 VisitorThreadEntity entity)

Specified by:

handleOptimisticLockingFailureException in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>

convertToResponse

public VisitorThreadResponse convertToResponse(VisitorThreadEntity entity)

Specified by:

convertToResponse in class BaseRestService<VisitorThreadEntity,VisitorThreadRequest,VisitorThreadResponse>