Package com.bytedesk.service.routing_strategy

Class AgentThreadRoutingStrategy

java.lang.Object

com.bytedesk.service.routing_strategy.AgentThreadRoutingStrategy

All Implemented Interfaces:

ThreadRoutingStrategy

@Component("agentThreadStrategy")
public class AgentThreadRoutingStrategy
extends Object
implements ThreadRoutingStrategy

Author:

jackning 270580156@qq.com

Field Summary

Fields

Modifier and Type	Field	Description
private final AgentRestService	agentService
private final BytedeskEventPublisher	bytedeskEventPublisher
private final MessageRestService	messageRestService
private final IMessageSendService	messageSendService
private final QueueMemberRestService	queueMemberRestService
private final QueueService	queueService
private final ThreadRestService	threadService
private final VisitorThreadService	visitorThreadService

Constructor Summary

Constructors

Constructor	Description
AgentThreadRoutingStrategy()

Method Summary

Modifier and Type	Method	Description
MessageProtobuf	createAgentThread(VisitorRequest visitorRequest)
MessageProtobuf	createThread(VisitorRequest visitorRequest)
private MessageProtobuf	getAgentContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	getAgentQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	handleAvailableAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	handleOfflineAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	handleQueuedAgent(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

agentService

private final AgentRestService agentService

threadService

private final ThreadRestService threadService

visitorThreadService

private final VisitorThreadService visitorThreadService

messageSendService

private final IMessageSendService messageSendService

queueService

private final QueueService queueService

queueMemberRestService

private final QueueMemberRestService queueMemberRestService

messageRestService

private final MessageRestService messageRestService

bytedeskEventPublisher

private final BytedeskEventPublisher bytedeskEventPublisher

Constructor Details

AgentThreadRoutingStrategy

public AgentThreadRoutingStrategy()

Method Details

createThread

public MessageProtobuf createThread(VisitorRequest visitorRequest)

Specified by:

createThread in interface ThreadRoutingStrategy

createAgentThread

public MessageProtobuf createAgentThread(VisitorRequest visitorRequest)

handleAvailableAgent

private MessageProtobuf handleAvailableAgent(ThreadEntity threadFromRequest,
 AgentEntity agent,
 QueueMemberEntity queueMemberEntity)

handleQueuedAgent

private MessageProtobuf handleQueuedAgent(ThreadEntity threadFromRequest,
 AgentEntity agent,
 QueueMemberEntity queueMemberEntity)

handleOfflineAgent

private MessageProtobuf handleOfflineAgent(ThreadEntity threadFromRequest,
 AgentEntity agent,
 QueueMemberEntity queueMemberEntity)

getAgentContinueMessage

private MessageProtobuf getAgentContinueMessage(VisitorRequest visitorRequest,
 @Nonnull
 ThreadEntity thread)

getAgentQueuingMessage

private MessageProtobuf getAgentQueuingMessage(VisitorRequest visitorRequest,
 @Nonnull
 ThreadEntity thread)