Package com.bytedesk.service.utils

Class ThreadMessageUtil

java.lang.Object

com.bytedesk.service.utils.ThreadMessageUtil

public class ThreadMessageUtil
extends Object

Constructor Summary

Constructors

Constructor	Description
ThreadMessageUtil()

Method Summary

Modifier and Type	Method	Description
static void	checkNoResponse(String userUid, long lastActiveTime, ServiceSettings settings)
static MessageEntity	getAgentThreadOfflineMessage(AgentEntity agent, ThreadEntity thread)
static MessageProtobuf	getAgentThreadQueueMessage(AgentEntity agent, ThreadEntity thread)
static MessageProtobuf	getThreadContinueMessage(UserProtobuf user, ThreadEntity thread)
static MessageEntity	getThreadOfflineMessage(WorkgroupEntity workgroup, ThreadEntity thread)
static MessageProtobuf	getThreadQueuingMessage(UserProtobuf user, ThreadEntity thread)
static MessageProtobuf	getThreadRobotWelcomeMessage(RobotEntity robot, ThreadEntity thread)
static MessageProtobuf	getThreadUnifiedWelcomeMessage(ThreadEntity thread)
static MessageProtobuf	getThreadWelcomeMessage(AgentEntity agent, ThreadEntity thread)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Details

ThreadMessageUtil

public ThreadMessageUtil()

Method Details

getThreadUnifiedWelcomeMessage

public static MessageProtobuf getThreadUnifiedWelcomeMessage(ThreadEntity thread)

getThreadRobotWelcomeMessage

public static MessageProtobuf getThreadRobotWelcomeMessage(RobotEntity robot,
 ThreadEntity thread)

getThreadWelcomeMessage

public static MessageProtobuf getThreadWelcomeMessage(AgentEntity agent,
 ThreadEntity thread)

getAgentThreadQueueMessage

public static MessageProtobuf getAgentThreadQueueMessage(AgentEntity agent,
 ThreadEntity thread)

getThreadQueuingMessage

public static MessageProtobuf getThreadQueuingMessage(UserProtobuf user,
 ThreadEntity thread)

getThreadContinueMessage

public static MessageProtobuf getThreadContinueMessage(UserProtobuf user,
 ThreadEntity thread)

getAgentThreadOfflineMessage

public static MessageEntity getAgentThreadOfflineMessage(AgentEntity agent,
 ThreadEntity thread)

getThreadOfflineMessage

public static MessageEntity getThreadOfflineMessage(WorkgroupEntity workgroup,
 ThreadEntity thread)

checkNoResponse

public static void checkNoResponse(String userUid,
 long lastActiveTime,
 ServiceSettings settings)