Uses of Class
com.bytedesk.service.workgroup.WorkgroupEntity

Packages that use WorkgroupEntity

Package	Description
com.bytedesk.service.queue
com.bytedesk.service.routing_strategy
com.bytedesk.service.unified
com.bytedesk.service.utils
com.bytedesk.service.visitor_thread
com.bytedesk.service.workgroup	工作组服务包 管理客服工作组相关功能
com.bytedesk.service.workgroup.event
com.bytedesk.ticket.identity

Uses of WorkgroupEntity in com.bytedesk.service.queue

Methods in com.bytedesk.service.queue with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
QueueMemberEntity	QueueService.enqueueWorkgroup(ThreadEntity threadEntity, UserProtobuf agent, WorkgroupEntity workgroupEntity, VisitorRequest visitorRequest)

Uses of WorkgroupEntity in com.bytedesk.service.routing_strategy

Methods in com.bytedesk.service.routing_strategy with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
MessageProtobuf	WorkgroupThreadRoutingStrategy.getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, AgentEntity agent, WorkgroupEntity workgroup, QueueMemberEntity queueMemberEntity)
MessageProtobuf	WorkgroupThreadRoutingStrategy.routeToRobot(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, RobotEntity robotEntity, WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.unified

Fields in com.bytedesk.service.unified with type parameters of type WorkgroupEntity

Modifier and Type	Field	Description
private List<WorkgroupEntity>	UnifiedEntity.workgroups

Uses of WorkgroupEntity in com.bytedesk.service.utils

Methods in com.bytedesk.service.utils with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
static UserProtobuf	ServiceConvertUtils.convertToUserProtobuf(WorkgroupEntity workgroup)
static String	ServiceConvertUtils.convertToUserProtobufJSONString(WorkgroupEntity workgroup)
static WorkgroupResponse	ServiceConvertUtils.convertToWorkgroupResponse(WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.visitor_thread

Methods in com.bytedesk.service.visitor_thread with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
ThreadEntity	VisitorThreadService.createWorkgroupThread(VisitorRequest visitorRequest, WorkgroupEntity workgroup, String topic)
ThreadEntity	VisitorThreadService.reInitWorkgroupThreadExtra(VisitorRequest visitorRequest, ThreadEntity thread, WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.service.workgroup

Methods in com.bytedesk.service.workgroup that return WorkgroupEntity

Modifier and Type	Method	Description
protected WorkgroupEntity	WorkgroupRestService.doSave(WorkgroupEntity entity)
WorkgroupEntity	WorkgroupRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, WorkgroupEntity entity)
WorkgroupEntity	WorkgroupRestService.save(WorkgroupEntity workgroup)

Methods in com.bytedesk.service.workgroup that return types with arguments of type WorkgroupEntity

Modifier and Type	Method	Description
Optional<WorkgroupEntity>	WorkgroupRepository.findByUid(String uid)
Optional<WorkgroupEntity>	WorkgroupRestService.findByUid(String uid)
static org.springframework.data.jpa.domain.Specification<WorkgroupEntity>	WorkgroupSpecification.search(WorkgroupRequest request)

Methods in com.bytedesk.service.workgroup with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
WorkgroupResponse	WorkgroupRestService.convertToResponse(WorkgroupEntity entity)
protected WorkgroupEntity	WorkgroupRestService.doSave(WorkgroupEntity entity)
WorkgroupEntity	WorkgroupRestService.handleOptimisticLockingFailureException(org.springframework.orm.ObjectOptimisticLockingFailureException e, WorkgroupEntity entity)
void	WorkgroupEntityListener.onPostPersist(WorkgroupEntity workgroup)
WorkgroupEntity	WorkgroupRestService.save(WorkgroupEntity workgroup)
AgentEntity	WorkgroupRoutingService.selectAgent(WorkgroupEntity workgroup, ThreadEntity thread, List<AgentEntity> availableAgents)	根据工作组路由模式选择客服

Uses of WorkgroupEntity in com.bytedesk.service.workgroup.event

Fields in com.bytedesk.service.workgroup.event declared as WorkgroupEntity

Modifier and Type	Field	Description
private WorkgroupEntity	WorkgroupCreateEvent.workgroup
private WorkgroupEntity	WorkgroupUpdateEvent.workgroup

Constructors in com.bytedesk.service.workgroup.event with parameters of type WorkgroupEntity

Modifier	Constructor	Description
	WorkgroupCreateEvent(WorkgroupEntity workgroup)
	WorkgroupUpdateEvent(WorkgroupEntity workgroup)

Uses of WorkgroupEntity in com.bytedesk.ticket.identity

Methods in com.bytedesk.ticket.identity with parameters of type WorkgroupEntity

Modifier and Type	Method	Description
void	TicketIdentityService.syncWorkgroup(WorkgroupEntity workgroup)	同步工作组到Flowable