Package com.bytedesk.service.strategy

Class WorkgroupCsThreadCreationStrategy

java.lang.Object

com.bytedesk.service.strategy.WorkgroupCsThreadCreationStrategy

All Implemented Interfaces:

CsThreadCreationStrategy

@Component("workgroupCsThreadStrategy")
public class WorkgroupCsThreadCreationStrategy
extends Object
implements CsThreadCreationStrategy

Author:

Jack Ning 270580156@qq.com

Field Summary

Fields

Modifier and Type	Field	Description
private final AgentRestService	agentRestService
private final MessageRestService	messageRestService
private final IMessageSendService	messageSendService
private final QueueMemberRestService	queueMemberRestService
private final QueueService	queueService
private final RobotRestService	robotRestService
private final ThreadRestService	threadService
private final VisitorThreadService	visitorThreadService
private final WorkgroupRoutingService	workgroupRoutingService
private final WorkgroupRestService	workgroupService

Constructor Summary

Constructors

Constructor	Description
WorkgroupCsThreadCreationStrategy()

Method Summary

Modifier and Type	Method	Description
MessageProtobuf	createCsThread(VisitorRequest visitorRequest)
MessageProtobuf	createWorkgroupCsThread(VisitorRequest visitorRequest)
MessageProtobuf	getOfflineMessage(VisitorRequest visitorRequest, ThreadEntity threadFromRequest, WorkgroupEntity workgroup)
private MessageProtobuf	getWorkgroupContinueMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	getWorkgroupQueuingMessage(VisitorRequest visitorRequest, ThreadEntity thread)
private MessageProtobuf	handleAvailableWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
private MessageProtobuf	handleQueuedWorkgroup(ThreadEntity threadFromRequest, AgentEntity agent, QueueMemberEntity queueMemberEntity)
MessageProtobuf	routeToRobot(VisitorRequest request, ThreadEntity threadFromRequest, RobotEntity robot)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

workgroupService

private final WorkgroupRestService workgroupService

threadService

private final ThreadRestService threadService

visitorThreadService

private final VisitorThreadService visitorThreadService

messageSendService

private final IMessageSendService messageSendService

agentRestService

private final AgentRestService agentRestService

queueService

private final QueueService queueService

queueMemberRestService

private final QueueMemberRestService queueMemberRestService

messageRestService

private final MessageRestService messageRestService

workgroupRoutingService

private final WorkgroupRoutingService workgroupRoutingService

robotRestService

private final RobotRestService robotRestService

Constructor Details

WorkgroupCsThreadCreationStrategy

public WorkgroupCsThreadCreationStrategy()

Method Details

createCsThread

public MessageProtobuf createCsThread(VisitorRequest visitorRequest)

Specified by:

createCsThread in interface CsThreadCreationStrategy

createWorkgroupCsThread

public MessageProtobuf createWorkgroupCsThread(VisitorRequest visitorRequest)

handleAvailableWorkgroup

private MessageProtobuf handleAvailableWorkgroup(ThreadEntity threadFromRequest,
 AgentEntity agent,
 QueueMemberEntity queueMemberEntity)

handleQueuedWorkgroup

private MessageProtobuf handleQueuedWorkgroup(ThreadEntity threadFromRequest,
 AgentEntity agent,
 QueueMemberEntity queueMemberEntity)

getOfflineMessage

public MessageProtobuf getOfflineMessage(VisitorRequest visitorRequest,
 ThreadEntity threadFromRequest,
 WorkgroupEntity workgroup)

getWorkgroupContinueMessage

private MessageProtobuf getWorkgroupContinueMessage(VisitorRequest visitorRequest,
 @Nonnull
 ThreadEntity thread)

getWorkgroupQueuingMessage

private MessageProtobuf getWorkgroupQueuingMessage(VisitorRequest visitorRequest,
 @Nonnull
 ThreadEntity thread)

routeToRobot

public MessageProtobuf routeToRobot(VisitorRequest request,
 @Nonnull
 ThreadEntity threadFromRequest,
 @Nonnull
 RobotEntity robot)