Package com.bytedesk.service.statistic

Class ServiceStatisticEntity

java.lang.Object
com.bytedesk.core.base.BaseEntity
com.bytedesk.service.statistic.ServiceStatisticEntity
All Implemented Interfaces:
Serializable
@Entity public class ServiceStatisticEntity extends BaseEntity
客服对话统计数据： 组织、工作组、客服、机器人 可监控机器人的服务关键数据，包含解决率、评价满意度、服务转人工率、未知回答率、有效会话、当前生效知识等关键运营指标，可点击“详细指标”快速跳转至数据看板页面。 可对客服进行监控，监控今日会话总数、待处理会话数、处理中会话数、今日已处理会话数、今日已完成会话数、留言数。 可对客服组进行监控，监控客服组登录坐席、开启自动领取坐席数、空闲坐席数、领取会话数、已处理会话数、流失会话数、留言数。 可监控客服当日登录状态、会话总数、会话状态、已处理会话数、转出会话数、已完成会话数、留言数。 可对客服会话情况、坐席状态等进行数据量化图表趋势、占比等监控。 支持整合各个模块的相关数据，并通过多维度数据统计，一屏展示相关内容，辅助管理人员随时掌握平台情况。 支持自定义报表样式、生成周期、生成方式等，以达到更高的效率。
See Also:

  • Field Details

    • onlineAgentCount

      private int onlineAgentCount

    • offlineAgentCount

      private int offlineAgentCount

    • queuingThreadCount

      private int queuingThreadCount

    • maxWaitingTime

      private int maxWaitingTime

    • currentThreadCount

      private int currentThreadCount

    • totalIncomingThreads

      private int totalIncomingThreads

    • acceptedThreadCount

      private int acceptedThreadCount

    • abandonedThreadCount

      private int abandonedThreadCount

    • transferredThreadCount

      private int transferredThreadCount

    • invitedThreadCount

      private int invitedThreadCount

    • timeoutTransferCount

      private int timeoutTransferCount

    • avgWaitingTime

      private int avgWaitingTime

    • avgFirstResponseTime

      private int avgFirstResponseTime

    • avgConversationTime

      private int avgConversationTime

    • maxResponseTime

      private int maxResponseTime

    • minResponseTime

      private int minResponseTime

    • acceptRate

      private double acceptRate

    • abandonRate

      private double abandonRate

    • transferRate

      private double transferRate

    • totalRatingCount

      private int totalRatingCount

    • satisfiedRatingCount

      private int satisfiedRatingCount

    • satisfactionRate

      private double satisfactionRate

    • ratingRate

      private double ratingRate

    • agentMessageCount

      private int agentMessageCount

    • visitorMessageCount

      private int visitorMessageCount

    • avgMessagePerThread

      private int avgMessagePerThread

    • robotThreadCount

      private int robotThreadCount

    • robotToHumanCount

      private int robotToHumanCount

    • robotSolveRate

      private double robotSolveRate

    • onlineTime

      private int onlineTime

    • busyTime

      private int busyTime

    • offlineTime

      private int offlineTime

    • availableAgentCount

      private int availableAgentCount

    • busyAgentCount

      private int busyAgentCount

    • awayAgentCount

      private int awayAgentCount

    • autoAssignedCount

      private int autoAssignedCount

    • manualAssignedCount

      private int manualAssignedCount

    • firstSolveCount

      private int firstSolveCount

    • firstSolveRate

      private double firstSolveRate

    • responseWithin1Min

      private int responseWithin1Min

    • responseWithin5Min

      private int responseWithin5Min

    • responseOver5Min

      private int responseOver5Min

    • durationWithin5Min

      private int durationWithin5Min

    • durationWithin15Min

      private int durationWithin15Min

    • durationOver15Min

      private int durationOver15Min

    • type

      private String type

    • workgroupUid

      private String workgroupUid

    • agentUid

      private String agentUid

    • robotUid

      private String robotUid

    • hour

      private int hour

    • date

      private String date

  • Constructor Details

    • ServiceStatisticEntity

      public ServiceStatisticEntity()

  • Method Details

    • incrementThreadCount

      public void incrementThreadCount()

    • decrementThreadCount

      public void decrementThreadCount()

    • calculateRates

      public void calculateRates()