Package com.bytedesk.voc.feedback.stats

Class FeedbackStatsServiceImpl

java.lang.Object

com.bytedesk.voc.feedback.stats.FeedbackStatsServiceImpl

All Implemented Interfaces:

FeedbackStatsService

@Service
public class FeedbackStatsServiceImpl
extends Object
implements FeedbackStatsService

Field Summary

Fields

Modifier and Type	Field	Description
private org.springframework.jdbc.core.JdbcTemplate	jdbcTemplate

Constructor Summary

Constructors

Constructor	Description
FeedbackStatsServiceImpl()

Method Summary

Modifier and Type	Method	Description
private byte[]	exportExcel(FeedbackStats stats, Map<String,Long> typeDistribution, Map<String,Long> statusDistribution, Map<String,Double> responseTrend)
private byte[]	exportPdf(FeedbackStats stats, Map<String,Long> typeDistribution, Map<String,Long> statusDistribution, Map<String,Double> responseTrend)
byte[]	exportStatsReport(LocalDateTime startTime, LocalDateTime endTime, String format)
private Double	getAverageResolutionTime(LocalDateTime startTime, LocalDateTime endTime)
private Double	getAverageResponseTime(LocalDateTime startTime, LocalDateTime endTime)
FeedbackStats	getOverallStats(LocalDateTime startTime, LocalDateTime endTime)
Map<String,Double>	getResponseTimeTrend(LocalDateTime startTime, LocalDateTime endTime)
private Long	getStatusCount(String status, LocalDateTime startTime, LocalDateTime endTime)
Map<String,Long>	getStatusDistribution(LocalDateTime startTime, LocalDateTime endTime)
private Long	getTotalCount(LocalDateTime startTime, LocalDateTime endTime)
Map<String,Long>	getTypeDistribution(LocalDateTime startTime, LocalDateTime endTime)
FeedbackStats	getUserStats(Long userId, LocalDateTime startTime, LocalDateTime endTime)
private Long	getUserStatusCount(Long userId, String status, LocalDateTime startTime, LocalDateTime endTime)
private Long	getUserTotalCount(Long userId, LocalDateTime startTime, LocalDateTime endTime)
private Map<String,Long>	getUserTypeDistribution(Long userId, LocalDateTime startTime, LocalDateTime endTime)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

jdbcTemplate

@Autowired
private org.springframework.jdbc.core.JdbcTemplate jdbcTemplate

Constructor Details

FeedbackStatsServiceImpl

public FeedbackStatsServiceImpl()

Method Details

getOverallStats

public FeedbackStats getOverallStats(LocalDateTime startTime,
 LocalDateTime endTime)

Specified by:

getOverallStats in interface FeedbackStatsService

getUserStats

public FeedbackStats getUserStats(Long userId,
 LocalDateTime startTime,
 LocalDateTime endTime)

Specified by:

getUserStats in interface FeedbackStatsService

getTypeDistribution

public Map<String,Long> getTypeDistribution(LocalDateTime startTime,
 LocalDateTime endTime)

Specified by:

getTypeDistribution in interface FeedbackStatsService

getStatusDistribution

public Map<String,Long> getStatusDistribution(LocalDateTime startTime,
 LocalDateTime endTime)

Specified by:

getStatusDistribution in interface FeedbackStatsService

getResponseTimeTrend

public Map<String,Double> getResponseTimeTrend(LocalDateTime startTime,
 LocalDateTime endTime)

Specified by:

getResponseTimeTrend in interface FeedbackStatsService

exportStatsReport

public byte[] exportStatsReport(LocalDateTime startTime,
 LocalDateTime endTime,
 String format)

Specified by:

exportStatsReport in interface FeedbackStatsService

exportExcel

private byte[] exportExcel(FeedbackStats stats,
 Map<String,Long> typeDistribution,
 Map<String,Long> statusDistribution,
 Map<String,Double> responseTrend)

exportPdf

private byte[] exportPdf(FeedbackStats stats,
 Map<String,Long> typeDistribution,
 Map<String,Long> statusDistribution,
 Map<String,Double> responseTrend)

getTotalCount

private Long getTotalCount(LocalDateTime startTime,
 LocalDateTime endTime)

getStatusCount

private Long getStatusCount(String status,
 LocalDateTime startTime,
 LocalDateTime endTime)

getAverageResponseTime

private Double getAverageResponseTime(LocalDateTime startTime,
 LocalDateTime endTime)

getAverageResolutionTime

private Double getAverageResolutionTime(LocalDateTime startTime,
 LocalDateTime endTime)

getUserTotalCount

private Long getUserTotalCount(Long userId,
 LocalDateTime startTime,
 LocalDateTime endTime)

getUserStatusCount

private Long getUserStatusCount(Long userId,
 String status,
 LocalDateTime startTime,
 LocalDateTime endTime)

getUserTypeDistribution

private Map<String,Long> getUserTypeDistribution(Long userId,
 LocalDateTime startTime,
 LocalDateTime endTime)