Package com.bytedesk.ticket.thread.delegate

Class ThreadRobotServiceDelegate

java.lang.Object

com.bytedesk.ticket.thread.delegate.ThreadRobotServiceDelegate

All Implemented Interfaces:

org.flowable.engine.delegate.JavaDelegate

@Component("threadRobotServiceDelegate")
public class ThreadRobotServiceDelegate
extends Object
implements org.flowable.engine.delegate.JavaDelegate

机器人接待服务 纯机器人类型（THREAD_TYPE_ROBOT）不支持转人工 工作组类型（THREAD_TYPE_WORKGROUP）支持机器人和转人工功能 一对一客服类型（THREAD_TYPE_AGENT）仅支持人工，不应该执行机器人服务 处理客服会话中的机器人自动应答环节 - 接收访客消息 - 调用AI模块进行回复 - 判断是否需要转人工服务 - 仅当访客手动触发时才转人工

Constructor Summary

Constructors

Constructor	Description
ThreadRobotServiceDelegate()

Method Summary

Modifier and Type	Method	Description
void	execute(org.flowable.engine.delegate.DelegateExecution execution)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Details

ThreadRobotServiceDelegate

public ThreadRobotServiceDelegate()

Method Details

execute

public void execute(org.flowable.engine.delegate.DelegateExecution execution)

Specified by:

execute in interface org.flowable.engine.delegate.JavaDelegate