Package com.bytedesk.ticket.delegate

Class ThreadTransferServiceDelegate

java.lang.Object

com.bytedesk.ticket.delegate.ThreadTransferServiceDelegate

All Implemented Interfaces:

org.flowable.engine.delegate.JavaDelegate

@Component("threadTransferServiceDelegate")
public class ThreadTransferServiceDelegate
extends Object
implements org.flowable.engine.delegate.JavaDelegate

客服会话转接服务 处理客服会话中的转接功能 - 记录转接信息 - 查找合适的转接目标 - 处理转接过程

Constructor Summary

Constructors

Constructor	Description
ThreadTransferServiceDelegate()

Method Summary

Modifier and Type	Method	Description
void	execute(org.flowable.engine.delegate.DelegateExecution execution)
private String	findTransferTarget(org.flowable.engine.delegate.DelegateExecution execution)	查找合适的转接目标
private void	performTransfer(org.flowable.engine.delegate.DelegateExecution execution, String fromAgentId, String toAgentId)	执行转接操作

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Details

ThreadTransferServiceDelegate

public ThreadTransferServiceDelegate()

Method Details

execute

public void execute(org.flowable.engine.delegate.DelegateExecution execution)

Specified by:

execute in interface org.flowable.engine.delegate.JavaDelegate

findTransferTarget

private String findTransferTarget(org.flowable.engine.delegate.DelegateExecution execution)

查找合适的转接目标

performTransfer

private void performTransfer(org.flowable.engine.delegate.DelegateExecution execution,
 String fromAgentId,
 String toAgentId)

执行转接操作