Package com.bytedesk.ticket.delegate

Class ThreadSatisfactionDelegate

java.lang.Object

com.bytedesk.ticket.delegate.ThreadSatisfactionDelegate

All Implemented Interfaces:

org.flowable.engine.delegate.JavaDelegate

@Component("threadSatisfactionDelegate")
public class ThreadSatisfactionDelegate
extends Object
implements org.flowable.engine.delegate.JavaDelegate

客服会话满意度评价服务 处理客服会话结束时的满意度评价功能 - 发送满意度调查 - 收集满意度评价数据 - 处理评价反馈

Constructor Summary

Constructors

Constructor	Description
ThreadSatisfactionDelegate()

Method Summary

Modifier and Type	Method	Description
void	execute(org.flowable.engine.delegate.DelegateExecution execution)
private void	handleUnsatisfiedFeedback(org.flowable.engine.delegate.DelegateExecution execution, Map<String,Object> feedbackData)	处理不满意的反馈
private void	processUserFeedback(org.flowable.engine.delegate.DelegateExecution execution, Map<String,Object> feedbackData)	处理用户反馈
private boolean	sendSatisfactionSurvey(String threadUid, String visitorId, String agentId)	发送满意度调查
private Map<String,Object>	simulateUserFeedback()	模拟用户反馈数据

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Details

ThreadSatisfactionDelegate

public ThreadSatisfactionDelegate()

Method Details

execute

public void execute(org.flowable.engine.delegate.DelegateExecution execution)

Specified by:

execute in interface org.flowable.engine.delegate.JavaDelegate

sendSatisfactionSurvey

private boolean sendSatisfactionSurvey(String threadUid,
 String visitorId,
 String agentId)

发送满意度调查

simulateUserFeedback

private Map<String,Object> simulateUserFeedback()

模拟用户反馈数据

processUserFeedback

private void processUserFeedback(org.flowable.engine.delegate.DelegateExecution execution,
 Map<String,Object> feedbackData)

处理用户反馈

handleUnsatisfiedFeedback

private void handleUnsatisfiedFeedback(org.flowable.engine.delegate.DelegateExecution execution,
 Map<String,Object> feedbackData)

处理不满意的反馈