Package com.bytedesk.ticket.delegate

Class ThreadSLATimeoutNotificationDelegate

java.lang.Object
com.bytedesk.ticket.delegate.ThreadSLATimeoutNotificationDelegate
All Implemented Interfaces:
org.flowable.engine.delegate.JavaDelegate
@Component("threadSLATimeoutNotificationDelegate") public class ThreadSLATimeoutNotificationDelegate extends Object implements org.flowable.engine.delegate.JavaDelegate
SLA超时通知服务 处理客服会话中的SLA超时事件 - 记录超时信息 - 通知相关人员 - 处理升级策略

  • Constructor Details

    • ThreadSLATimeoutNotificationDelegate

      public ThreadSLATimeoutNotificationDelegate()

  • Method Details

    • execute

      public void execute(org.flowable.engine.delegate.DelegateExecution execution)
      Specified by:
      execute in interface org.flowable.engine.delegate.JavaDelegate

    • determineNotificationRecipients

      private String[] determineNotificationRecipients(org.flowable.engine.delegate.DelegateExecution execution)
      确定通知接收人

    • sendNotifications

      private void sendNotifications(org.flowable.engine.delegate.DelegateExecution execution, String[] recipients)
      发送通知

    • determineIfNeedEscalation

      private boolean determineIfNeedEscalation(org.flowable.engine.delegate.DelegateExecution execution)
      确定是否需要升级处理

    • handleEscalation

      private void handleEscalation(org.flowable.engine.delegate.DelegateExecution execution)
      执行升级策略