Package com.bytedesk.ticket.delegate

Class ThreadRobotServiceDelegate

java.lang.Object

com.bytedesk.ticket.delegate.ThreadRobotServiceDelegate

All Implemented Interfaces:

org.flowable.engine.delegate.JavaDelegate

@Component("threadRobotServiceDelegate")
public class ThreadRobotServiceDelegate
extends Object
implements org.flowable.engine.delegate.JavaDelegate

机器人接待服务 处理客服会话中的机器人自动应答环节 - 接收访客消息 - 调用AI模块进行回复 - 判断是否需要转人工服务

Constructor Summary

Constructors

Constructor	Description
ThreadRobotServiceDelegate()

Method Summary

Modifier and Type	Method	Description
private boolean	determineIfNeedHumanService(org.flowable.engine.delegate.DelegateExecution execution)	判断是否需要转人工服务 根据以下规则判断： 1.
void	execute(org.flowable.engine.delegate.DelegateExecution execution)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Details

ThreadRobotServiceDelegate

public ThreadRobotServiceDelegate()

Method Details

execute

public void execute(org.flowable.engine.delegate.DelegateExecution execution)

Specified by:

execute in interface org.flowable.engine.delegate.JavaDelegate

determineIfNeedHumanService

private boolean determineIfNeedHumanService(org.flowable.engine.delegate.DelegateExecution execution)

判断是否需要转人工服务 根据以下规则判断： 1. 访客明确要求转人工 2. 机器人连续多次未能解答问题 3. 访客情绪异常 4. 问题复杂度超出机器人能力