Package com.bytedesk.ticket.thread

Class ThreadConsts

java.lang.Object

com.bytedesk.ticket.thread.ThreadConsts

public class ThreadConsts
extends Object

Field Summary

Fields

Modifier and Type	Field	Description
static final String	ACTIVITY_ID_AGENTS_OFFLINE_SERVICE
static final String	ACTIVITY_ID_END
static final String	ACTIVITY_ID_HUMAN_SERVICE
static final String	ACTIVITY_ID_QUEUE_SERVICE
static final String	ACTIVITY_ID_ROBOT_SERVICE
static final String	ACTIVITY_ID_TRANSFER_TO_HUMAN_TASK
static final String	ACTIVITY_TYPE_COMMENT
static final String	ACTIVITY_TYPE_EXCLUSIVE_GATEWAY
static final String	ACTIVITY_TYPE_SEQUENCE_FLOW
static final int	DEFAULT_HUMAN_IDLE_TIMEOUT
static final int	DEFAULT_ROBOT_IDLE_TIMEOUT
static final int	DEFAULT_SLA_TIME
static final String	THREAD_GATEWAY_IS_AGENTS_BUSY
static final String	THREAD_GATEWAY_IS_AGENTS_OFFLINE
static final String	THREAD_GATEWAY_IS_ROBOT_ENABLED
static final String	THREAD_GATEWAY_TRANSFER_TO_HUMAN
static final int	THREAD_MAX_ROBOT_EXECUTION_COUNT
static final String	THREAD_PROCESS_KEY
static final String	THREAD_PROCESS_NAME
static final String	THREAD_PROCESS_PATH
static final String	THREAD_STATUS_CLOSED
static final String	THREAD_STATUS_INVITE
static final String	THREAD_STATUS_NEW
static final String	THREAD_STATUS_OFFLINE
static final String	THREAD_STATUS_ONGOING
static final String	THREAD_STATUS_QUEUING
static final String	THREAD_STATUS_TRANSFER
static final String	THREAD_STATUS_TRANSFERRED
static final String	THREAD_STATUS_WAITING
static final String	THREAD_TYPE_AGENT
static final String	THREAD_TYPE_ROBOT
static final String	THREAD_TYPE_WORKGROUP
static final String	THREAD_VARIABLE_AGENT_UID
static final String	THREAD_VARIABLE_AGENTS_BUSY
static final String	THREAD_VARIABLE_AGENTS_OFFLINE
static final String	THREAD_VARIABLE_ASSIGNEE
static final String	THREAD_VARIABLE_HUMAN_IDLE_TIMEOUT
static final String	THREAD_VARIABLE_HUMAN_IDLE_TIMEOUT_ISO
static final String	THREAD_VARIABLE_LAST_VISITOR_ACTIVITY_TIME
static final String	THREAD_VARIABLE_LAST_VISITOR_MESSAGE_TIME
static final String	THREAD_VARIABLE_NEED_HUMAN_SERVICE
static final String	THREAD_VARIABLE_ORGUID
static final String	THREAD_VARIABLE_QUEUE_START_TIME
static final String	THREAD_VARIABLE_ROBOT_ENABLED
static final String	THREAD_VARIABLE_ROBOT_IDLE_TIMEOUT
static final String	THREAD_VARIABLE_ROBOT_IDLE_TIMEOUT_ISO
static final String	THREAD_VARIABLE_ROBOT_SERVICE_DURATION
static final String	THREAD_VARIABLE_ROBOT_SERVICE_END_TIME
static final String	THREAD_VARIABLE_ROBOT_SERVICE_ERROR
static final String	THREAD_VARIABLE_ROBOT_SERVICE_EXECUTION_COUNT
static final String	THREAD_VARIABLE_ROBOT_SERVICE_START_TIME
static final String	THREAD_VARIABLE_ROBOT_SERVICE_SUMMARY
static final String	THREAD_VARIABLE_ROBOT_UNANSWERED_COUNT
static final String	THREAD_VARIABLE_SLA_TIME
static final String	THREAD_VARIABLE_SLA_TIME_ISO
static final String	THREAD_VARIABLE_START_TIME
static final String	THREAD_VARIABLE_STATUS
static final String	THREAD_VARIABLE_THREAD_STATUS
static final String	THREAD_VARIABLE_THREAD_TYPE
static final String	THREAD_VARIABLE_THREAD_UID
static final String	THREAD_VARIABLE_TRANSFER_PRIORITY
static final String	THREAD_VARIABLE_TRANSFER_REASON
static final String	THREAD_VARIABLE_TRANSFER_TYPE
static final String	THREAD_VARIABLE_USER_UID
static final String	THREAD_VARIABLE_VISITOR_REQUESTED_TRANSFER
static final String	THREAD_VARIABLE_WORKGROUP_UID
static final String	TRANSFER_TYPE_KEYWORD
static final String	TRANSFER_TYPE_TIMEOUT
static final String	TRANSFER_TYPE_UI

Constructor Summary

Constructors

Constructor	Description
ThreadConsts()

Method Summary

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

THREAD_PROCESS_NAME

public static final String THREAD_PROCESS_NAME

See Also:

• Constant Field Values

THREAD_PROCESS_KEY

public static final String THREAD_PROCESS_KEY

See Also:

• Constant Field Values

THREAD_PROCESS_PATH

public static final String THREAD_PROCESS_PATH

See Also:

• Constant Field Values

THREAD_VARIABLE_THREAD_UID

public static final String THREAD_VARIABLE_THREAD_UID

See Also:

• Constant Field Values

THREAD_VARIABLE_ORGUID

public static final String THREAD_VARIABLE_ORGUID

See Also:

• Constant Field Values

THREAD_VARIABLE_STATUS

public static final String THREAD_VARIABLE_STATUS

See Also:

• Constant Field Values

THREAD_VARIABLE_THREAD_STATUS

public static final String THREAD_VARIABLE_THREAD_STATUS

See Also:

• Constant Field Values

THREAD_VARIABLE_USER_UID

public static final String THREAD_VARIABLE_USER_UID

See Also:

• Constant Field Values

THREAD_VARIABLE_AGENT_UID

public static final String THREAD_VARIABLE_AGENT_UID

See Also:

• Constant Field Values

THREAD_VARIABLE_WORKGROUP_UID

public static final String THREAD_VARIABLE_WORKGROUP_UID

See Also:

• Constant Field Values

THREAD_VARIABLE_START_TIME

public static final String THREAD_VARIABLE_START_TIME

See Also:

• Constant Field Values

THREAD_VARIABLE_SLA_TIME

public static final String THREAD_VARIABLE_SLA_TIME

See Also:

• Constant Field Values

THREAD_VARIABLE_ASSIGNEE

public static final String THREAD_VARIABLE_ASSIGNEE

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_ENABLED

public static final String THREAD_VARIABLE_ROBOT_ENABLED

See Also:

• Constant Field Values

THREAD_VARIABLE_NEED_HUMAN_SERVICE

public static final String THREAD_VARIABLE_NEED_HUMAN_SERVICE

See Also:

• Constant Field Values

THREAD_VARIABLE_AGENTS_OFFLINE

public static final String THREAD_VARIABLE_AGENTS_OFFLINE

See Also:

• Constant Field Values

THREAD_VARIABLE_AGENTS_BUSY

public static final String THREAD_VARIABLE_AGENTS_BUSY

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_IDLE_TIMEOUT

public static final String THREAD_VARIABLE_ROBOT_IDLE_TIMEOUT

See Also:

• Constant Field Values

THREAD_VARIABLE_HUMAN_IDLE_TIMEOUT

public static final String THREAD_VARIABLE_HUMAN_IDLE_TIMEOUT

See Also:

• Constant Field Values

THREAD_VARIABLE_LAST_VISITOR_MESSAGE_TIME

public static final String THREAD_VARIABLE_LAST_VISITOR_MESSAGE_TIME

See Also:

• Constant Field Values

THREAD_VARIABLE_LAST_VISITOR_ACTIVITY_TIME

public static final String THREAD_VARIABLE_LAST_VISITOR_ACTIVITY_TIME

See Also:

• Constant Field Values

THREAD_VARIABLE_THREAD_TYPE

public static final String THREAD_VARIABLE_THREAD_TYPE

See Also:

• Constant Field Values

THREAD_TYPE_AGENT

public static final String THREAD_TYPE_AGENT

See Also:

• Constant Field Values

THREAD_TYPE_WORKGROUP

public static final String THREAD_TYPE_WORKGROUP

See Also:

• Constant Field Values

THREAD_TYPE_ROBOT

public static final String THREAD_TYPE_ROBOT

See Also:

• Constant Field Values

THREAD_GATEWAY_IS_ROBOT_ENABLED

public static final String THREAD_GATEWAY_IS_ROBOT_ENABLED

See Also:

• Constant Field Values

THREAD_GATEWAY_TRANSFER_TO_HUMAN

public static final String THREAD_GATEWAY_TRANSFER_TO_HUMAN

See Also:

• Constant Field Values

THREAD_GATEWAY_IS_AGENTS_OFFLINE

public static final String THREAD_GATEWAY_IS_AGENTS_OFFLINE

See Also:

• Constant Field Values

THREAD_GATEWAY_IS_AGENTS_BUSY

public static final String THREAD_GATEWAY_IS_AGENTS_BUSY

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_SERVICE_EXECUTION_COUNT

public static final String THREAD_VARIABLE_ROBOT_SERVICE_EXECUTION_COUNT

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_SERVICE_START_TIME

public static final String THREAD_VARIABLE_ROBOT_SERVICE_START_TIME

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_SERVICE_END_TIME

public static final String THREAD_VARIABLE_ROBOT_SERVICE_END_TIME

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_SERVICE_DURATION

public static final String THREAD_VARIABLE_ROBOT_SERVICE_DURATION

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_SERVICE_SUMMARY

public static final String THREAD_VARIABLE_ROBOT_SERVICE_SUMMARY

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_SERVICE_ERROR

public static final String THREAD_VARIABLE_ROBOT_SERVICE_ERROR

See Also:

• Constant Field Values

THREAD_VARIABLE_TRANSFER_REASON

public static final String THREAD_VARIABLE_TRANSFER_REASON

See Also:

• Constant Field Values

THREAD_VARIABLE_TRANSFER_PRIORITY

public static final String THREAD_VARIABLE_TRANSFER_PRIORITY

See Also:

• Constant Field Values

THREAD_MAX_ROBOT_EXECUTION_COUNT

public static final int THREAD_MAX_ROBOT_EXECUTION_COUNT

See Also:

• Constant Field Values

ACTIVITY_TYPE_SEQUENCE_FLOW

public static final String ACTIVITY_TYPE_SEQUENCE_FLOW

See Also:

• Constant Field Values

ACTIVITY_TYPE_EXCLUSIVE_GATEWAY

public static final String ACTIVITY_TYPE_EXCLUSIVE_GATEWAY

See Also:

• Constant Field Values

ACTIVITY_TYPE_COMMENT

public static final String ACTIVITY_TYPE_COMMENT

See Also:

• Constant Field Values

ACTIVITY_ID_TRANSFER_TO_HUMAN_TASK

public static final String ACTIVITY_ID_TRANSFER_TO_HUMAN_TASK

See Also:

• Constant Field Values

ACTIVITY_ID_AGENTS_OFFLINE_SERVICE

public static final String ACTIVITY_ID_AGENTS_OFFLINE_SERVICE

See Also:

• Constant Field Values

ACTIVITY_ID_END

public static final String ACTIVITY_ID_END

See Also:

• Constant Field Values

ACTIVITY_ID_ROBOT_SERVICE

public static final String ACTIVITY_ID_ROBOT_SERVICE

See Also:

• Constant Field Values

ACTIVITY_ID_HUMAN_SERVICE

public static final String ACTIVITY_ID_HUMAN_SERVICE

See Also:

• Constant Field Values

ACTIVITY_ID_QUEUE_SERVICE

public static final String ACTIVITY_ID_QUEUE_SERVICE

See Also:

• Constant Field Values

DEFAULT_SLA_TIME

public static final int DEFAULT_SLA_TIME

See Also:

• Constant Field Values

DEFAULT_HUMAN_IDLE_TIMEOUT

public static final int DEFAULT_HUMAN_IDLE_TIMEOUT

See Also:

• Constant Field Values

DEFAULT_ROBOT_IDLE_TIMEOUT

public static final int DEFAULT_ROBOT_IDLE_TIMEOUT

See Also:

• Constant Field Values

THREAD_VARIABLE_HUMAN_IDLE_TIMEOUT_ISO

public static final String THREAD_VARIABLE_HUMAN_IDLE_TIMEOUT_ISO

See Also:

• Constant Field Values

THREAD_VARIABLE_ROBOT_IDLE_TIMEOUT_ISO

public static final String THREAD_VARIABLE_ROBOT_IDLE_TIMEOUT_ISO

See Also:

• Constant Field Values

THREAD_VARIABLE_SLA_TIME_ISO

public static final String THREAD_VARIABLE_SLA_TIME_ISO

See Also:

• Constant Field Values

THREAD_STATUS_NEW

public static final String THREAD_STATUS_NEW

THREAD_STATUS_WAITING

public static final String THREAD_STATUS_WAITING

THREAD_STATUS_ONGOING

public static final String THREAD_STATUS_ONGOING

THREAD_STATUS_CLOSED

public static final String THREAD_STATUS_CLOSED

THREAD_STATUS_TRANSFERRED

public static final String THREAD_STATUS_TRANSFERRED

See Also:

• Constant Field Values

THREAD_STATUS_QUEUING

public static final String THREAD_STATUS_QUEUING

THREAD_STATUS_OFFLINE

public static final String THREAD_STATUS_OFFLINE

See Also:

• Constant Field Values

THREAD_STATUS_INVITE

public static final String THREAD_STATUS_INVITE

THREAD_STATUS_TRANSFER

public static final String THREAD_STATUS_TRANSFER

THREAD_VARIABLE_ROBOT_UNANSWERED_COUNT

public static final String THREAD_VARIABLE_ROBOT_UNANSWERED_COUNT

See Also:

• Constant Field Values

THREAD_VARIABLE_VISITOR_REQUESTED_TRANSFER

public static final String THREAD_VARIABLE_VISITOR_REQUESTED_TRANSFER

See Also:

• Constant Field Values

THREAD_VARIABLE_QUEUE_START_TIME

public static final String THREAD_VARIABLE_QUEUE_START_TIME

See Also:

• Constant Field Values

THREAD_VARIABLE_TRANSFER_TYPE

public static final String THREAD_VARIABLE_TRANSFER_TYPE

See Also:

• Constant Field Values

TRANSFER_TYPE_UI

public static final String TRANSFER_TYPE_UI

See Also:

• Constant Field Values

TRANSFER_TYPE_KEYWORD

public static final String TRANSFER_TYPE_KEYWORD

See Also:

• Constant Field Values

TRANSFER_TYPE_TIMEOUT

public static final String TRANSFER_TYPE_TIMEOUT

See Also:

• Constant Field Values

Constructor Details

ThreadConsts

public ThreadConsts()