Package com.bytedesk.ticket.statistic

Class TicketStatisticEntity

java.lang.Object
com.bytedesk.core.base.BaseEntity
com.bytedesk.ticket.statistic.TicketStatisticEntity
All Implemented Interfaces:
Serializable
@Entity public class TicketStatisticEntity extends BaseEntity
See Also:

  • Field Details

    • type

      private String type

    • totalTickets

      private long totalTickets

    • openTickets

      private long openTickets

    • closedTickets

      private long closedTickets

    • unreadTickets

      private long unreadTickets

    • newTickets

      private long newTickets

    • assignedTickets

      private long assignedTickets

    • claimedTickets

      private long claimedTickets

    • unclaimedTickets

      private long unclaimedTickets

    • processingTickets

      private long processingTickets

    • transferredTickets

      private long transferredTickets

    • pendingTickets

      private long pendingTickets

    • holdingTickets

      private long holdingTickets

    • resumedTickets

      private long resumedTickets

    • reopenedTickets

      private long reopenedTickets

    • resolvedTickets

      private long resolvedTickets

    • escalatedTickets

      private long escalatedTickets

    • cancelledTickets

      private long cancelledTickets

    • verifiedOkTickets

      private long verifiedOkTickets

    • verifiedFailTickets

      private long verifiedFailTickets

    • criticalTickets

      private long criticalTickets

    • highTickets

      private long highTickets

    • mediumTickets

      private long mediumTickets

    • lowTickets

      private long lowTickets

    • averageResolutionTime

      private double averageResolutionTime

    • averageFirstResponseTime

      private double averageFirstResponseTime

    • slaBreachCount

      private long slaBreachCount

    • slaComplianceRate

      private double slaComplianceRate

    • departmentUid

      private String departmentUid

    • departmentTickets

      private long departmentTickets

    • departmentResolutionRate

      private double departmentResolutionRate

    • assigneeUid

      private String assigneeUid

    • assigneeTickets

      private long assigneeTickets

    • assigneeResolutionRate

      private double assigneeResolutionRate

    • customerSatisfactionRate

      private double customerSatisfactionRate

    • satisfiedTickets

      private long satisfiedTickets

    • unsatisfiedTickets

      private long unsatisfiedTickets

    • statisticStartTime

      private LocalDateTime statisticStartTime

    • statisticEndTime

      private LocalDateTime statisticEndTime

    • hour

      private int hour

    • date

      private String date

  • Constructor Details

    • TicketStatisticEntity

      public TicketStatisticEntity()

  • Method Details

    • updateStatusCount

      public void updateStatusCount(String status, boolean increment)
      根据工单状态更新统计计数
      Parameters:
      status - 工单状态
      increment - 增加(true)或减少(false)

    • updatePriorityCount

      public void updatePriorityCount(String priority, boolean increment)
      更新工单优先级统计

    • updateSatisfactionCount

      public void updateSatisfactionCount(boolean satisfied, boolean increment)
      更新客户满意度统计

    • recalculateResolutionRate

      public void recalculateResolutionRate()
      计算解决率

    • recalculateSlaComplianceRate

      public void recalculateSlaComplianceRate()
      计算SLA达标率